Coach's Help Center

Everything coaches need to know about using Coachly.

138 articles

Coach Account

Learn how to manage your profile and preferences.

Intro to Your Coach AccountA brief overview of the account for coaches.

Coach Profile AvailabilityLearn how to set up and update your profile availability._{2 articles}

Coach Personal InfoLearn how to set up and update your personal info._{15 articles}

Coach Professional HistoryLearn how to set up and update your professional history._{12 articles}

Coach Portfolio GalleryLearn how to set up and update your portfolio gallery._{2 articles}

Coach Lesson OfferingsLearn how to set up and update your lesson offerings._{24 articles}

Coach Payment AccountLearn how to set up and update your payment account._{6 articles}

Coach Ratings & ReviewsLearn how to access your client ratings and reviews._{2 articles}

Coach Coachly PlanLearn how to set up and update your SeamsUp Plan._{1 article}

Coach SettingsLearn how to access and update your settings._{7 articles}

Coach Help & SupportLearn how to access help & support within the app._{3 articles}

Coach Private Lessons

Learn how lessons work on SeamsUp.

Intro to Your Private LessonsA brief overview of private lessons for coaches.

Coach Lesson PoliciesLearn the Coachly lesson policies as a coach.

What Kind of Lesson Footage Can Online Clients Send for Lessons?Learn what kind of lesson footage online clients can send you as a coach

How to Accept an Analysis Lesson in the Coachly AppLearn how to accept an Analysis Lesson request as a coach.

How to Accept a Full Remote Lesson in the Coachly AppLearn how to accept a Full Remote Lesson request as a coach.

How to Accept a Live Call Lesson in the Coachly AppLearn how to accept a Live Call Lesson request as a coach.

How to Accept an In-Person Lesson in the Coachly AppLearn how to accept an In-Person Lesson request as a coach.

How to Decline an Analysis Lesson in the Coachly AppLearn how to decline an Analysis Lesson request as a coach.

How to Decline a Full Remote Lesson in the Coachly AppLearn how to decline a Full Remote Lesson request as a coach.

How to Decline a Live Call Lesson in the Coachly AppLearn how to decline a Live Call Lesson request as a coach.

How to Decline an In-Person Lesson in the Coachly AppLearn how to decline an In-Person Lesson request as a coach.

How to Give an Analysis Lesson in the Coachly AppLearn how to give an Analysis Lesson as a coach.

How to Give a Full Remote Lesson in the Coachly AppLearn how to give a Full Remote Lesson as a coach.

How to Give a Live Call Lesson in the Coachly AppLearn how to give a Live Call Lesson as a coach.

How to Give an In-Person Lesson in the Coachly AppLearn how to give an In-Person Lesson as a coach.

How to Cancel a Live Call Lesson in the Coachly AppLearn how to cancel a Live Call Lesson as a coach.

How to Access Previous Lessons in Your LibraryLearn how to access your Library's past lessons as a coach.

Coach Gallery

Learn how your personal Gallery works on Coachly.

Intro to Your Coach GalleryA brief overview of the Gallery for coaches.

How to Setup and Optimize Your Coachly Gallery for Analysis and Full Remote LessonsLearn how to optimize your Gallery for lessons as a coach.

How to Upload Videos or Images to your Gallery from Within the Coachly AppLearn how to upload into your Gallery as a coach.

How to Upload Videos or Images to your Gallery from Outside of the Coachly App Using Share SheetLearn how to upload using share sheet as a coach.

How to Analyze Video Footage within your Coachly GalleryLearn how to analyze your Gallery videos as a coach.

How to Use the Face Feature Overlay for Video Analysis in the Coachly AppLearn how to use the face feature overlay for video analysis as a coach.

How to Delete Videos or Images from Your GalleryLearn how to delete things from your Gallery as a coach.

How to Share a Single Video or Image from Your GalleryLearn how to share to your contacts or social media as a coach.

How to Bulk Share Videos or Images from Your GalleryLearn how to bulk share to your contacts or social media as a coach.

How to Change your Gallery View in the Coachly AppLearn how to change between date view and list view as a coach.

How to Move Video(s) From One Gallery Folder to Another in the Coachly AppLearn how to move videos between different Gallery folders as a coach.

How to Add New Gallery Folders in the Coachly AppLearn how to add new Gallery folders as a coach.

How to Rename Gallery Folders in the Coachly AppLearn how to rename your Gallery folders as a coach.

Coach Camera

Learn how your camera works on SeamsUp.

Intro to Your Coach CameraA brief overview of the Camera for coaches.

How to Record Live Video in the Coachly AppLearn how to use your camera to record as a coach.

How to Change the Resolution Quality on a Live Video Recording in the Coachly AppLearn how to change your video resolution quality as a coach.

How to Change the Frames Per Second (fps) on a Live Video Recording in the Coachly AppLearn how to change your camera's fps as a coach.

How to Delay Live Video Recordings in the Coachly AppLearn how to delay your camera's video recordings as a coach.

Coach Chat

Learn how to use chat as a coach on Coachly

Intro to Your Coach ChatA brief overview of chat for coaches.

How to Add an Athlete to Your Chat in the Coachly AppLearn how to add athletes to chat as a coach.

How to Add Videos, Images, or Links to Your Chat in the Coachly AppLearn how to add media to your chat as a coach.

How to Share Your Lesson Offerings with Athletes via Chat in the Coachly AppLearn how to share lesson offers via chat as a coach.

How to Edit Your Chat Messages in the Coachly AppLearn how to edit your chat message as a coach.

How to Reply to Specific Chat Messages from Your Athletes in the Coachly AppLearn how to reply to athlete sent messages in chat as a coach.

How to Copy Your Chat Messages in the Coachly AppLearn how to copy your chat message as a coach.

How to Delete Your Chat Messages in the Coachly AppLearn how to delete chat message as a coach.

Coach FAQ

Find answers to your frequently asked questions.

What is Coachly?Learn what Coachly is as a coach.

What Are The Lesson Types That I Can Offer?Learn the types of lessons that you can offer on Coachly as a coach.

Is It Really Free for Coaches to Give Online Lessons?Learn how payments work on Coachly as a coach.

What Kind of Lesson Footage Do Clients Send?Learn the kinds of lesson footage that clients can send you as a coach.

Are There Any Contracts or Other Obligations with Coachly?Learn how there are no contracts or obligations for coaches using Coachly.

What Equipment Do I Need to Give Lessons on Coachly?Learn what equipment you need to give Coachly lessons as a coach.

How Do I Contact The Coachly Team?Learn how to contact SeamsUp directly for support.

Troubleshooting

Learn how to find and fix issues on Coachly as a Coach.

All Troubleshooting Questions Coachly Customer Service Might Ask CoachesAll troubleshooting questions Coachly customer service might ask coaches broken up by problem area.

How to Troubleshoot Connectivity IssuesLearn how to troubleshoot all connectivity issues as a coach._{5 articles}

How to Troubleshoot Account IssuesLearn how to troubleshoot the most common account issues coaches face_{1 article}

How to Troubleshoot Payment IssuesLearn how to troubleshoot payment issues as a coach_{2 articles}

How to Troubleshoot Stripe IssuesLearn how to troubleshoot Stripe issues as a coach._{2 articles}

How to Troubleshoot Live Call Scheduling IssuesLearn how to troubleshoot live call scheduling issues as a coach. _{1 article}

How to Troubleshoot Video and Audio Recording IssuesLearn how to troubleshoot the most common video and audio recording issues_{1 article}