You have 48 hours from the time any and all lesson requests are sent to respond.
But the quicker, the better for your potential client's sake.
After 48 hours without either accepting or declining any type of lesson request, the request will expire and become inaccessible to you.
🚨 Important Note: How quickly coaches respond to lesson requests affects placement in our marketplace's search results.
For Both Analysis and Full Remote Lessons:
If you do choose to accept your client's Analysis or Full Remote request, you will then have a soft deadline of 72 hours to return their lesson feedback.
If you fail to return your client's lesson feedback within the 72-hour soft deadline, they will receive an in-app alert with the following message and options:
Your coach is taking a bit longer than usual on their lesson feedback. You can either cancel this lesson and receive a full refund, message your coach to inquire about your feedback, or just sit tight until they complete your lesson.
Based on our own internal data, the majority of lesson clients who see this soft 72-hour deadline message choose to just sit tight and wait for your feedback.
However, if after 1-week's time--starting from the moment that you first accepted their lesson request--you still have not completed the client's lesson feedback, the lesson will expire, become inaccessible, and you will not be paid.
In such a case, your client will receive a full refund within 2-3 business days.
For In-person Lessons:
If you do choose to accept your client's In-Person request, you will then have a soft deadline of 72 hours to make contact with them via call or email within the app.
If you fail to make contact with your in-person within the 72-hour soft deadline, they will receive an in-app alert with the following message and options:
Your coach is taking a bit longer than usual to make contact. You can either cancel this lesson and receive a full refund, message your coach to inquire, or just sit tight until they reach out to you.
Based on our own internal data, the majority of lesson clients who see this soft 72-hour deadline message choose to just sit tight and wait for you contact them.
However, if after 1-week's time--starting from the moment that you first accepted their lesson request--you still have not contacted them, the lesson will expire, become inaccessible, and you will not be paid.
In such a case, your client will receive a full refund within 2-3 business days.
For Live Call Lessons:
If you choose to accept your client’s Live Call request, you can still cancel the lesson anytime.
You can either use Coachly’s cancellation templates or write a custom message on your own.
In such a case, your client will receive a full refund within 2-3 business days.
If you cancel on a client at the very last minute or no show completely for a Live Call Lesson, your client will still have the ability to leave a review or rating on your publicly-facing coaching profile.