Athlete's Help Center
Everything athletes and parents need to know about using Coachly.
65 articles
Athlete Account
Learn how to manage your profile and preferences.
- Intro to Your AccountA brief overview of what you can do with your account as an athlete or parent.
- How to Change the Account Holder’s NameLearn how to change your account holder's name in the app as a parent or athlete.
- How to Edit Your Athlete’s ProfileLearn how to edit your athlete's profile.
- How to Add Other Athletes to Your AccountLearn how to add additional athletes to your account as a parent or athlete.
- How to Switch Between Different Athletes in the Same Parent AccountLearn how to switch between different athletes assigned to the same parent account in Coachly.
Athlete Private Lessons
Learn how lessons work on Coachly.
- Intro to Private LessonsA brief overview of how private lessons work.
- Types of LessonsLearn the different types of lessons that you can purchase on Coachly as a parent or athlete.
- Athlete Lesson PoliciesLearn Coachly's lesson policies for parents and athletes.
- How to Request an In-Person Lesson in the AppLearn how to request an In-Person Lesson as a parent or athlete.
- How to Access and Manage your In-Person Lessons in the AppLearn how to access and manage in-person lessons as a parent or athlete.
- How to Request a Live Call Lesson in the AppLearn how to request a Live Call Lesson as a parent or athlete.
- How to Access and Manage Your Live Call Lessons in the AppLearn how to access and manage live call lessons as a parent or athlete.
- How to Request an Analysis Lesson in the AppLearn how to request an Analysis Lesson as a parent or athlete.
- How to Access and Manage your Analysis Lessons in the AppLearn how to access and manage analysis lessons as a parent or athlete.
- How to Request a Full Remote Lesson in the AppLearn how to request full remote lessons as a parent or athlete.
- How to Access and Manage your Full Remote Lessons in the AppLearn how to access and manage full remote lessons as a parent or athlete.
- How to Access Previous Lessons in Your LibraryLearn how to access previous lessons in your library as a parent or athlete.
- How to Name, Add a Description, or Tag Previous Lessons in Your LibraryLearn how to manage previous lessons in your library as a parent or athlete.
Athlete Gallery
Learn how your personal Gallery works on Coachly.
- Intro to Your GalleryA brief overview of what your gallery is for parents or athletes.
- How to Upload Videos or Images to your Gallery from Within the Coachly AppLearn how to upload videos or images to your gallery from within the app as a parent or athlete.
- How to Upload Videos or Images to your Gallery from Outside of the Coachly App Using Share SheetLearn how to upload videos or images to your gallery from outside of the app as a parent or athlete.
- How to Delete Videos or Images from Your GalleryLearn how to delete videos or images from your gallery as a parent or athlete.
- How to Share a Single Video or Image from Your GalleryLearn how to share an individual video or image from your gallery as a parent or athlete.
- How to Bulk Share Videos or Images from Your GalleryLearn how to bulk share videos or images from your gallery as a parent or player.
- How to Change your Gallery View in the Coachly AppLearn how to the change your gallery view as a parent or athlete.
Athlete Camera
Learn how your camera works on Coachly.
- Intro to Your CameraA brief overview of what your camera is for parents or athletes.
- How to Record Live Video in the Coachly AppLearn how to record live video as a parent or player.
- How to Change the Resolution Quality on a Live Video Recording in the Coachly AppLearn how to change your video resolution quality as a parent or athletes.
- How to Change the Frames Per Second (fps) on a Live Video Recording in the Coachly AppLearn how to change the fps when recording videos as a parent or athlete.
- How to Delay Live Video Recordings in the Coachly AppLearn how to set start time delays when recording videos as a parent or athlete.
Athlete FAQ
Find answers to your frequently asked questions.
- What is Coachly?Learn what Coachly is as a parent or athlete.
- What is the typical response time?Learn what the typical coach response time on lessons is as a parent or athlete.
- What kind of Lesson footage can I send?Learn what kinds of lesson footage you can send to coaches as a parent or athlete.
- How much does it cost for a Coachly lesson?Learn how much it costs for a lesson on Coachly as a parent or athlete.
- What equipment do I need to get lessons on Coachly?Learn what equipment you need to get Coachly lessons as a parent or athlete.
- How do I contact the Coachly team?Learn how to contact the Coachly team as a parent or athlete.
Athlete Chat
Learn how to use chat as an athlete on Coachly
- Intro to Your Athlete ChatA brief overview of chat for athletes.
- How to Add a Coach to Your Chat in the Coachly AppLearn how to add coaches to chat as an athlete.
- How to Add Videos, Images, or Links to Your Chat in the Coachly AppLearn how to add media to your chat as an athlete.
- How to Edit Your Chat Messages in the Coachly AppLearn how to edit your chat message as an athlete.
- How to Reply to Specific Chat Messages from Your Coach in the Coachly AppLearn how to reply to coach sent messages in chat as an athlete.
- How to Copy Your Chat Messages in the Coachly AppLearn how to copy your chat message as an athlete.
- How to Delete Your Chat Messages in the Coachly AppLearn how to delete chat message as an athlete.
Troubleshooting
Learn how to find and fix issues on Coachly as an athlete or parent.
- How to Troubleshoot Connectivity IssuesLearn how to troubleshoot all connectivity issues as an athlete.5 articles
- How to Troubleshoot Account IssuesLearn how to troubleshoot the most common account related issues athletes face1 article
- How to Troubleshoot Payment IssuesLearn how to troubleshoot payment issues as a parent or athlete1 article
- How to Troubleshoot Video and Audio Recording IssuesLearn how to troubleshoot the most common video and audio recording issues1 article