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How to Troubleshoot Payment Issues Related to Your Card

Learn how to troubleshoot payment issues related to your card.

Updated over 3 months ago

The Coachly Customer Service team may ask you for details related to your expiration date and CVV code, in order to help solve your payment issues.

Expiration Date

Please make sure your card has a valid expiration date.

CVV code

Please see that if you have your account in a different than the USA country, it may not have a CVV code.

Some bank cards issued in Canada, particularly debit cards, may not have a CVV code.

CVV codes are typically associated with credit cards rather than debit cards.

To obtain accurate and specific information regarding the presence or absence of a CVV code on your particular bank card in Canada, it is best to contact your bank or the card issuer directly.

They can provide you with the most up-to-date details and clarify any questions you may have about the card's security features.

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