The Coachly Customer Service team may ask you for details related to your payouts, in order to help solve your payment issues.
Payout timelines depend on a few variables, not the least of which is whether you're offering single one-off lessons versus monthly subscription lessons.
Single one-off lessons
For single one-off lessons—whether it’s a Full Remote, Analysis, Live Call, or In-Person style lesson—coaches get payed out from Stripe, our payment provider, within 2-14 business days.
Once you’ve had a few one-off lessons come from Stripe into your bank, the amount of days usually gets closer to that 48 hours (and sometimes sooner).
Monthly Subscription Lessons
Again, no matter which actual lesson type, all Coach On-Demand Monthly Subscription payouts work the same.
Coaches begin to get paid out for their lesson clients' monthly lessons subscriptions one month to the date after the subscription was first purchased—and continue having that same payment start to initialize on a monthly basis on that same date every subsequent month until the client cancels the subscription.
We say “begin to get paid out” and “initialize” just to mean that the funds get released by Stripe on that exact day, and then they enter that same 2-14 business days processing from one-off lessons to go from Stripe into your bank account.
Basically, the client’s monthly payment remains in a sort of escrow until it enters your bank account.
The platform and Stripe do this so that if a client ever requests a refund from you on a monthly lesson subscription that they’ve purchased, it’s possible to grant them that refund from the funds that are held in this Stripe escrow.
See, once a client’s payment enters your (the coach’s) bank account, neither Stripe nor SeamsUp can retrieve it to grant a refund—even if you approve of it. Which is a long way of explaining why the month delay in payout releases.